Payment Policy

Payment is due upon completion of service, unless otherwise arranged through a standing agreement or contract.

We accept payment via credit/debit card or cash. Business checks are accepted for clients who have contracts with us. Personal checks are not accepted.

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For high-volume clients or firms with monthly agreements, invoicing terms may apply and will be specified in writing.

 

 

Cancellation Policy

Cancellations must be made at least 24 hours prior to the scheduled appointment.

If the notary arrives at the location and the appointment is cancelled onsite, the client is still responsible for the full travel fee.

No-shows or unprepared signers at the scheduled time and location may also result in full or partial fees being charged depending on time and travel invested.

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In accordance with North Carolina notary law, written approval of the travel fee is required from the principal signer before a mobile notary can travel to the appointment location. After the appointment is scheduled, an email will be sent to the signer outlining the travel fee amount based on the appointment location. The signer must reply to that email with written approval of the travel fee. Text message approvals will not be accepted. Approval must be received no later than one (1) hour prior to the scheduled appointment time. If written approval is not received by this deadline, the appointment will be canceled, and the notary will not travel. 

 

We strongly encourage clients to respond to the travel fee email as soon as possible after receipt to avoid cancellation or delay.

 

 

Refund Policy

No refunds will be issued once service has been rendered, including any notarizations, document printing, witness services, scan backs, or travel.

If a service cannot be completed due to client error (e.g., expired ID, unsigned documents, incomplete forms), the client is still responsible for the travel fee and any time-based charges incurred.

In the event that a refund is issued due to an error on our part, it will be processed within 3–5 business days.

 

Need to Reschedule?

We understand emergencies happen. If you need to reschedule, please contact us as early as possible at 910.524.8941 or info@allthingsnotaryllc.com. We will do our best to accommodate your new time.

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Updated effective: July 17, 2025