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Frequently Asked Questions
General Questions
Q: What are your hours of operation?
A: We are open Monday through Friday from 9:00 AM to 7:00 PM and Saturday from 9:00 AM to 2:00 PM.
Q: How do I schedule an appointment?
A: You can schedule an appointment directly through our website, by phone, or email. We recommend booking in advance to secure your preferred time slot.
Q: How much notice is needed for an appointment?
A: We recommend at least 24 hours notice. For estate planning or real estate signings that require witnesses we ask for you to schedule at least 48 hours in advance.
Q: What areas do you serve?
A: We serve all of New Hanover County, Leland NC, Hampstead NC, Rocky Point NC, Burgaw NC, Holly Ridge NC. We may provide service to other areas at a premium rate based on the service you choose.
Q: What forms of payment do you accept?
A: We accept credit/debit cards, Venmo, and cash. Payment is due at the time of service unless you are under a contracted agreement. Personal checks are not accepted.
Q: Are your notaries certified and insured?
A: Yes. All notaries are commissioned in North Carolina, certified by NNA, and carry Errors & Omissions insurance for your protection.
Q: Can you notarize documents in a language other than English?
A: Yes, the document may be in another language. However, the notarial certificate must be in English to comply with North Carolina law. If you are having the document notarized for an apostille, the document must be in English.
Q: What type of ID do I need to bring?
A: A valid government-issued photo ID is required. Acceptable IDs include a driver’s license, passport, military ID (with no chip), or state ID. IDs cannot be expired.
Q: Do you offer pricing for high-volume clients like attorneys or real estate firms?
A: Yes. We offer custom pricing, volume discounts, and subscription plans for estate planning attorneys, real estate professionals, and law firms.
Estate Planning Notarization
(This is for attorneys only.)
Q: What types of estate planning documents do you notarize?
A: We notarize trusts, wills, healthcare powers of attorney, durable powers of attorney, living wills, and other estate-related documents that require a notarial act.
Q: Do you provide witnesses for estate planning documents?
A: Yes. If your documents require witnesses, we can arrange them in advance to ensure the signing is valid and compliant with North Carolina law.
Q: Can you print estate documents on our behalf?
A: Absolutely. We offer secure document printing services and can bring the documents to the appointment.
Q: Do you provide scan backs for attorneys or clients?
A: Yes, scan backs are available upon request. We use high-resolution scanning to ensure quality and compliance.
Q: How far in advance should I schedule estate plan signings?
A: We recommend 24 hours notice unless there is a request for witnesses. If we are asked to provide witnesses we require a 48 hour notice.
Apostille Facilitation
(We are apostille facilitators not the issuing authority.)
Q: Do you issue apostilles?
A: No. Apostilles are issued by the Secretary of State . We assist clients by preparing, notarizing (if needed), and submitting documents on their behalf.
Q: What’s included in your apostille facilitation service?
A: Our $200 flat fee includes document review, notarization (if necessary), submission fees to the Secretary of State, and shipping fees.
Q: How long does the apostille process take?
A: The processing time is determined by the issuing authority. The State of North Carolina currently takes 2-3 weeks.
Q: Can I send you documents by email?
A: Some documents must be original and notarized in person. We’ll review your needs and let you know the correct steps.
Q: Can I have my documents expedited?
A: Whether or not the apostille can be expedited is determined by the issuing authority. Some issuing authorities may not have an expedited process.
Real Estate Closings
(This is for attorneys, title companies and real estate professionals.)
Q: What real estate documents do you notarize?
A: We handle loan packages, deeds, affidavits, settlement statements, and all documents required during a real estate closing.
Q: Do you work with attorneys and title companies?
A: Yes, we partner with real estate attorneys and title companies to ensure timely, compliant closings with white-glove service.
Q: Do you offer document delivery or drop-off?
A: Yes. We can drop off original documents to your law firm, title office, or shipping service immediately after the signing.
Q: Are scan backs included?
A: Scan backs are available and often included when requested. We prioritize speed and accuracy to meet post-closing deadlines.
Q: Are your notaries trained in real estate transactions?
A: Yes. All of our notaries are trained in real estate closings and are certified through NNA.
Individual Document Notarization
(This is for personal documents in which the principal signer is scheduling the appointment. No minimum required.)
Q: What if I only need one or two documents notarized?
A: We offer this service for individuals who can meet the notary at the notary's current location. It’s ideal if you do not need mobile service.
Q: Where will the notarization take place?
A: You will meet the notary wherever they are located at the time—such as a coffee shop, library, or business center.
Q: Is there a travel fee?
A: No travel fee applies for this service. You are traveling to the notary.
Q: How do I schedule this type of appointment?
A: You can book through our website, by phone or email. Availability is based on where our notaries are stationed at the time of your request.
Mobile Notary for Miscellaneous Documents
(This is for personal documents in which the principal signer is scheduling the appointment. Minimum of 3 notarizations required for mobile appointments.)
Q: What types of documents qualify for mobile notary service?
A: We notarize powers of attorney, affidavits, school forms, DMV documents, contracts, and more—provided at least three notarizations are needed.
Q: What’s the travel fee for mobile notary services?
A: Our travel fee is $0.70 per mile round trip, calculated from the notary’s location at the time of booking.
Q: Can I request same-day service?
A: Yes, based on availability. We prioritize urgent requests but recommend early booking.
Q: Is there a limit to the number of documents you can notarize?
A: No. We can accommodate as many documents as needed during your appointment.